Frequently Asked Questions
What is the Delivery time?
If the ordered items are readily available, they will be dispatched in 2 business days. If it has to be made on specific orders, dispatch will be done usually in 5 days. The product will reach you within 5-6 business days from the date of dispatch.
Who is your courier partner and how to track the shipment?
We have partnered with DTDC & Speed Post for a seamless delivery experience across India, including remote locations. You will receive order tracking updates via WhatsApp & Email. If you haven’t received updates within 5 business days, you can WhatsApp at +91-7305566085 or email at bloomingpinkofficial@gmail.com with your order details to get tracking information.
Do you have International Shipping?
Yes, we offer international shipping through various partners. Charges vary depending on the destination. International customers can place their orders via WhatsApp at +91-7305566085.
I haven’t received a dispatch email/email confirmation?
An automated email is sent when your order is dispatched. Please check all folders, including spam/junk, as the email comes from a “noreply” address. To ensure emails reach you, add the domain bloomingpink.in to your safe senders list.
Can I track my item?
Yes, you will receive a dispatch confirmation email with your tracking number once your order is processed. You can track your order by visiting the Order Tracking page.
What are the available modes of payment?
We support all online payment methods, including PayTM, Google Pay, PhonePe, UPI, Credit & Debit Cards, and NEFT/RTGS/IMPS from Indian bank accounts. Currently, there is no international payment gateway on the website, but international customers can contact us via WhatsApp/Email for account details.
Is COD available?
No, Cash on Delivery (COD) is not currently available.
My payment has been processed, but the order is not confirmed yet. What should I do now?
Customers can check for a confirmation mail recieved in their email or contact via WhatsApp at +91-7305566085.
How do I apply a promotional code?
You can add a valid promotion code in your cart or at the checkout page.
What is the jewelry made of?
All our products are meticulously handmade using natural stones, semi-precious beads, and high-quality glass beads. The metal parts are made from alloy, brass, or copper and are coated with imitation gold or silver. Please note that our jewelry is not made of real gold, silver, or 1gm gold.
Any jewelry care tips
Different stones are used in our jewelry, such as Druzy, Glass Stones, Gemstones, and Agate. Glass and gemstones will not fade over time. However, Druzy and Agate stones should be kept away from water and chemicals, as they may be color-treated. After each use, wipe the jewelry with a cotton cloth and store it in an airtight box or ziplock bag. Avoid velvet boxes or fabric storage for artificial jewelry.
Are all the products hygienic?
Yes, customer safety is our highest priority. We ensure that all products are clean and that packers sanitize items properly before shipping.
What if the product I chose is sold out?
If a product is sold out, you can contact us via WhatsApp at +91-7305566085 or email us to pre-order the item.
Will the delivered products match the images displayed on the website?
We take product photos in natural lighting to ensure accuracy. Most products are displayed as worn to help customers judge size and dimensions. You can also check the “Client Diaries” section for customer feedback on received products.
Is there any guarantee or warranty on products?
There is no explicit guarantee or warranty, but we promise to deliver premium-quality jewelry.
Do you have a physical outlet?
No, we do not have a physical store. However, you can visit our home-based setup in Chennai with a pre-booked appointment via WhatsApp. You can also check out our Instagram page @_bloomingpink for video updates.
Where is my order?
Most of our deliveries are sent via DTDC or Speed Post. You will receive an automated email with the tracking number. You can also find the tracking number on the “My Account” page.
Is it possible to change the address, cancel, or amend my order?
Due to high order volumes, we use an automated invoicing system. If you need to make changes, please call us immediately after placing the order. We will attempt to stop or amend your order with our dispatch team. If changes aren’t possible, we will advise you on the next steps.
Can I have an update on my order status?
You can check your order status by signing in to the “My Account” section.
I have a new email address, and I am unable to reset my password. How do I change my password?
We can update your email address after verifying your identity with security questions. Once validated, you can request a new password online.