Refund and Returns Policy

Damaged Items in Transit

We want to ensure you are satisfied with your purchase. If your item arrives damaged, we offer a 5-day return policy. Please read the following guidelines for a smooth return or exchange process:

1. Unboxing Video Requirement:
   To initiate a return or exchange for damaged items, you must take an unboxing video of the parcel from start to finish, without any pauses or cuts. This is mandatory for any claims regarding damage during transit.

2. Return Window:
   The unboxing video must be submitted and the product must be returned within 5 days of receiving your item.

3. Condition of Return:
   The item must be in its original condition, including all packaging and accessories. If you received the item damaged, please include all visible damage in the video.

4. Return Process:
   After submitting the unboxing video and verifying the damage, you will be issued instructions on how to return the item and receive a refund or replacement.

Please ensure that all conditions are met for a quick and efficient resolution. If you have any questions, feel free to contact our customer service team. Thank you for shopping with us!